We have a very complete pre-sales and after-sales service support system, and any of your questions can be responded to in the shortest time. If you have any questions about the use, maintenance and quality of our products, you can contact our professional 7x24-hour after-sales service team.
Q:
Are your products smart?
Some of our products contain intelligent modules, and you can control the products through mobile phones, Bluetooth and WIFT to experience more interesting use.
Q:
Can we repair your product ourselves?
If you have professional maintenance personnel, we can provide you with specific professional maintenance solutions. You can repair the products yourself.
Q:
Do your products meet energy saving and environmental protection requirements?
Yes, our products meet environmental requirements in terms of energy efficiency and materials.
Q:
When is your peak sales season?
From February to July and September to January every year.
Q:
What is your product design concept?
Our design philosophy is: simple, effective, integrating aesthetics and optics, and truly letting each user of our lights to feel bright.
Q:
How long is your new product development cycle?
We usually update each of our series of products every year. Generally, new products are released in June and October every year.
Q:
How long is the aging test of your product?
We do at least 3 times of aging tests in different stages, and the total time is at least 48 hours.
Q:
Where are your main service markets?
Our current main customers are located in North America, South America, Europe, Asia, Australia and the Middle East.
Q:
Can you provide a longer warranty?
At present, our products can achieve a 5-year warranty, and we are also developing 7-year and 10-year warranty solution.
Q:
Do you accept inspection before shipment?
Yes, you can designate professional inspection agent such as SGS and V-trust to inspect the goods before shipment. We will arrange the shipment after you send the approval.
Q:
Are your products 100% tested?
Definitely, every product produced by A&L must pass several tests before packaging.
Q:
Can you provide professional optical files such as IES and LDT files?
We can provide you LES files and LDT files.
Q:
What brands of driver do you usually use for your lights?
We have our own drive solutions, and we also cooperate with some reliable brands such as Tridonic, Meanwell, HEP and other drive brands.
Q:
Can you provide us with designs and solutions for our lighting projects?
Yes, our professional technicians can provide design solutions and equip all lights and accessories for your projects according to your requirements. You can directly use our lights to complete your lighting projects.
Q:
Can your product be used close to the coast?
Yes, some of our outdoor lights can be used close to the coast.
Q:
What is the loading capacity of your underground lights?
Our underground lights can bear loads from 2000Kg to 5000kg.
Q:
What is the storage temperature of your products? What is the operating temperature of your products?
Our products can be stored in an ambient temperature of -20°C to 60°C and work in an ambient temperature of -20°C to 40°C. You can also customize fixtures for harsher environments.
Q:
How long your warranty period?
Usually, 3 or 5 years.
Q:
Can you design the lights for us?
Definitely,we are good at designing.
Q:
Can you customize the lights?
Yes, we can make according to your designs and you also can choose ours.
Q:
Do you design the lights by yourself?
Yes, we have our own design teams from A&L worldwide.
Q:
What are your advantages over others?
1.37 years light field experience.
2.Original technology and designs.
3.Advanced production and test equipment.
4.Complete light solution from design to installation.
5.Strict quality control process and test standard.
Q:
Can we buy your lights from your branches directly?
We do not provide lights to our branches but some samples. We produce all our lights in our factories and ship from our factories directly.
Q:
Do you manufacture the lights in China factory or Vietnam factory or Indonesia factory?
It depends on what type of lights and the demands of our customers.
Q:
What certification and test report do you have for your lights?
